If you need to return an item, log into My account  and select Return an item, and then choose the item you’d like to return.

Your options for returning an item vary and depending on what you want to return, why you want to return it, and the return policy.

If the item is damaged or doesn’t match the listing description, you can return it within 30 days from the date that you received the item. 

If you’ve changed your mind and no longer want an item, you can still request a return, but we may not approve your return, or it might be subject to additional charges like restocking fee, which represents 10-20% from the items’ value.

If you bought the item as a guest, you could open a return request through the order confirmation email you receive.

You have to have Return Merchandise Authorization Number (RMA) from Insight Warehouse Team in order to approve your return.